Cancellation, Return & Refund Policy

General Guidelines:

• We offer a 15 day return & exchange window from the date of delivery.
• Products should be returned in their original packaging with all accompanying items (like tags, trims, etc.) and the original invoice.
• Worn or damaged items won't qualify for refund or exchange.
• Exchanges are free for the first time; subsequent exchanges will incur shipping charges.

Process & Timeframe:

• The reverse pickup takes 3-4 days, depending on the PIN code.
• After we receive the returned product (usually in 7-8 days), it undergoes a quality check.
• Post quality verification, we process refunds or exchanges.

Return Methods:

• Reverse Pickup: Available in most locations.
• Self-Ship: If reverse pickup isn't an option, send the item back to us and share the courier receipt.

Exchange & Refunds:

• If you swap an item for one of lesser value, the difference will be refunded as a coupon code.
• Sale category products are exchange-only based on size availability.

Refund Policy:

• To qualify for a return, items should be unused, undamaged, and in original packaging.
• After the quality check, we'll notify you of the refund status.
• Refunds will be to the original payment method within 3-7 days.

Noted Exceptions:

• If your refund seems delayed, contact us at support@sowhatfashion.com
• Sale items are exchange only.
• For product exchanges from the sale category, the amount paid by the customer will be adjusted against the exchanged product.

Concerns & Support:

For issues related to cancellations, returns, or refunds, email us at support@sowhatfashion.com or call our customer care at +91 9022855488.